Web Privacy & Cookie Policy | HRS Heat Exchangers

Web Privacy & Cookie Policy

HRS Heat Exchangers Web Privacy and Cookie Policy

This privacy policy sets out how HRS Heat Exchangers uses and protects any information that you give us when you use the website. At HRS Heat Exchangers, we are committed to maintain and ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HRS Heat Exchangers is dedicated to being transparent about what data we collect about you and how we use it. HRS Heat Exchangers may change this policy from time to time by updating this page therefore we recommend that you should check this page from time to time to ensure that you are happy with any changes made. This policy is effective from 21st May 2018.


We may collect the following information:

  • First Name & Last Name
  • Email Address
  • Phone Number
  • Information pertaining to your request e.g. project scope, product requirement


HRS Heat Exchangers uses your personal data:

  • To provide goods and services
  • For internal record keeping
  • With your agreement, to contact you electronically about promotional offer/information about our products and services that we may think may be of interest to you
  • For market research purposes – to better understand your needs

International Transfers

HRS Heat Exchangers headquarter sits outside of the European Economic Area and if you are based in the EEA, be assured that the transfer of data will be compliant of the data protection law and all personal data will be secure.

How Long we keep your data
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.


Website Cookies
Our website uses cookies to collect information. This includes information about browsing, pages viewed and the customer journey by people who access our website. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accessed our website. Cookies are essential for the effective operation of our website and how you obtain information online.

Please visit: www.aboutcookies.org for more information on cookies.

At HRS Heat Exchangers, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies through the majority of web browsers. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful, this provides us information which is used to enhance the user experience. We do not have access to your computer or any other information about you through the use of cookies.

Google Analytics
This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is de-personalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This helps to protect your privacy.

Google AdWords
Using the Google AdWords codes, we are able to see which pages helped lead to contact form submissions which allows us to make better use of our paid search budget.

Email codes
The HRS newsletter may include tracking codes that help us understand who, as well as how many people have opened or clicked on each email. This data helps us to improve our communication in the future, and provide you with a better service. This data is stored on the servers of our email partners and covered under their security measures compliant to data protection law.

Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites which are not governed by this privacy statement.


You have the following rights:

  • The right to ask what personal data that we hold about you at any time, subject to fee specified by law (currently £10)
  • The right to update and correct any of your personal data that we hold for free
  • The right to delete any of your personal data
  • The right to opt out of any marketing communications that we may send you


HRS Heat Exchangers Ltd
3 Abloy House, Hatters Lane,
Watford WD18 8AJ, United Kingdom
T. +44 (0)1923 232 335
E. info@uk.hrs-he.com