HRS AFTER SALES SUPPORT

 

In order to get your process up and running to design conditions, it is sometimes necessary to get a bit of help from the experts. Our start up and after-sales support services include:

Initial start up services

Commissioning/Commissioning Supervision: (For Systems)

We offer professional commissioning services or supervision during set up and start up to guarantee everything is done properly. The service is particularly important and necessary when buying a bespoke engineering solution or HRS system. This provides the reassurance that set up will be done properly and will guarantee a smooth start up.

Installation/Installation Supervision: (For Components and Skids)

Similar to our commissioning services, installation pertains to the instillation of heat exchangers or less complex products such as skids. Correct installation will increase the lifetime of your system.

Get peace of mind that HRS can support your in-house teams to become familiar with the technology and ensure that all your components are correctly installed.

Support services

HRS believes in continuous support for our customers and their on-going needs to help maximise the value of their investment. Our After Sales Support services include:

  • Training

    Training is required for operators and maintenance personnel in order to install, operate and maintain the equipment throughout its lifetime to maximise the value of your investment.

  • Documentation

    We provide the necessary documentation to ensure that you are equipped with all the information you need relating to the operation, maintenance and spare parts of equipment installed.

  • Reserved stock

    We can reserve and hold critical spare parts in case of unexpected issues and where speed is of paramount importance.

  • Troubleshooting and Remote support

    When an HRS control system is installed it can be made available to the HRS team through remote access. When necessary and in cases of unexpected issues, we can log on (if this option is taken at purchase) and discover any potential issues and quickly identify their resolution. Using our design expertise and technical know-how, we can save you time and money by identifying problems and solutions quickly and without incurring costly site visits. In cases where we don’t have remote access to the control panel, we are always contactable by phone to resolve issues the old-fashioned way!

Maintenance services

Maintenance needs vary wildly depending on the type of equipment or products being processed and the required design conditions. For this reason, HRS offers a range of maintenance services to help keep your equipment running smoothly.

  • Preventative maintenance

    Specific to your requirements and budget, tailored maintenance plans can be put in place to extend the life of the equipment and extend up-time.

  • Exchange

    In certain cases where equipment is beyond cleaning or repair HRS offers an exchange programme where parts or whole products/processes can be replaced.

  • Spare parts

    Genuine spare parts from HRS ensure that your investment lasts as long as possible.

Optimisation services

Things can always be done better – the challenge is finding out what to do and how best to do it. HRS offers expert insights into the latest technological advancements that could benefit your systems process and operational costs.

  • Performance Audit

    A performance audit allows our experts to analyse the performance of the equipment and offer guidance on how to improve, properly maintain desired conditions or reduce costs.

  • Condition Monitoring

    Get facts and insights into the performance of your equipment to prolong service life and help to plan maintenance.

  • Equipment Upgrades

    Through analysis, equipment upgrades can be suggested that will improve your system’s current performance, increase capacity, increase operational efficiencies and lower running costs. In certain cases where other factors are of paramount importance, such as footprint of equipment, space saving solutions can be implemented.

  • Replace/Retrofit

    HRS will help you to improve the performance and life span of your equipment by adding elements or replacing worn equipment.

  • Redesign

    When your process needs to evolve or change, our specialists can redesign equipment according to updated specifications. This allows for a longer life cycle and improved profitability.

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