What information do we collect?
We have several services that require the supply of personal information. For example, when contacting us, we will ask for contact details such as your name, email address and telephone number. When purchasing we will require personal information including your name, email address and a contact phone number.
What do we do with the information we gather?
All of the information collected from the website is retained by HRS Heat Exchangers. We do not divulge any information to third parties outside of the HRS Heat Exchangers without prior consent from the website visitor – unless it is necessary to provide a purchased service or requested information such as newsletters.
Securing Your Data
HRS Heat Exchangers are committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering personal information. Various firewall applications have been installed on our website to protect your personal information from being stolen, destroyed or divulged to third parties, unless you have given us permission for the latter. Your personal details are stored at our restricted offices which have no unauthorised access.
What do we collect?
Through the use of contact forms, call back requests and content sign-ups, we may collect, but are not limited to, the following information:
- website details
- contact information including email address and phone number
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What do we do with the information?
In order to understand your needs and provide you with a better service we will require the aforementioned information. We may use the information for the following reasons:
- internal record keeping
- the improvement of our products and services
- using the email address which you have provided, we will periodically send you promotional emails regarding new products, special offers or other information that may be of interest to you
- to customise the website according to your interests
Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.
Please visit: http://www.aboutcookies.org for more information on cookies.
At HRS Heat Exchangers, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.
This website uses the following cookies:
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is de-personalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Social sharing cookies
On our blog we may use social sharing buttons for services including, but not limited to, Twitter, LinkedIn, StumbleUpon, Share This, Google+ and Facebook. These allow you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers and their databases and servers. These sites may also monitor your usage of these buttons, through the use of external tracking codes that are required to run the buttons on this website.
If you have opted in to receive content, then this may include tracking codes that help us understand who, as well as how many people have opened or clicked on each email. This data helps us to create better emails in the future, and provide you with a better service. This data is stored on the servers of our email partners and covered under their security measures.
Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Hyperlinks on this site may be shortened. The purpose of which is to hide long links for functionality and tracking purposes.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may opt-out at any time by writing to or emailing us via the contact page
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that may be relevant to your indicated needs.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held then please write to us.
If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address detailed below. We will promptly correct any information found to be incorrect.
Variations to the Policy
We reserve the right to alter and change information provided in this document at our own discretion and therefore this document should be regularly referred to for updates and variations.
If you have any questions regarding this policy, our contact details are as follows:
HRS Heat Exchangers Ltd
10-12 Caxton Way
Watford Business Park
© 2018 HRS Heat Exchangers. All Rights Reserved